How to make you take loans

2024 Author: Seth Attwood | [email protected]. Last modified: 2023-12-16 15:55

A loan officer who issues consumer loans at a home appliance store spoke about the tricks that force people to take out a loan at 75% per annum. Most of the victims of creditors do not even know how they are "bred" …

About who can become a lender

For a long time I imagined myself as a bank employee: important, in a tie and shirt. I thought it was prestigious. I assumed that I would be helping people in a way. If a person wants to buy an expensive phone or TV, he will come to me, and I will give him money for his dream. But it turned out that this is not entirely true.

The loan officer is the lowest level in the bank. But, like many other large corporations, banks rely on just such workers. It is the credit specialists who, in general, feed the entire bank. The bank aims to extract maximum profit by any means. These methods turn out to be quite ruinous for citizens and quite traumatic for the psyche of the organization's workers.

Almost everyone is hired for the position of a loan officer; you only need to go through one interview. After the interview, you are sent to a five-day training session. From ten in the morning until six in the evening for a whole week you are taught technical things: how to work with a computer program, what documents to ask clients, and so on. They also talk about more interesting things - sales technologies, for example. How to sell a person the very idea that he really needs a loan.

Mostly young people who have just graduated from a university, or even students, go to this job. For them, this is an opportunity to break through to the top, and they behave accordingly - impudently and unprincipledly, as the system requires of them.

How to sell a loan idea

But real learning begins, of course, on the job. We work at the retail outlets of our partners, in such stores as "Eldorado", "Euroset", "M-Video", "White Wind", fur coat shops, car showrooms and so on. I am an employee of a home appliance store, I have to approach clients in the hall and ask: "Would you like to buy on credit?" I have to identify the client's needs and literally persuade him to buy something on credit. If he just came to ask the price, I can tell him: “Why are you going to ask the price? Take a loan today, pay for the first time only in a month, and today you will go home with your TV."

Representatives of several banks work at one point at once, there are those who are lighter, they can literally steal a client from you. You have already processed the buyer, he is ready to formalize, and then your competitor comes up and says: "And our interest rates are lower, let's go to us." There were cases when representatives of banks fought among themselves in front of buyers. By the way, girls fight more often.

About a strange percentage

Every loan that you apply for is your salary. My salary is 17 thousand rubles, and a percentage of each loan goes to me. Depending on what interest rate I give the client, and on what additional services I offer him: insurance, transfer to a non-state pension fund, and so on.

I naively believed that a person just comes to you and asks for a loan. You load his application into a computer, and the bank gives him a loan on standard terms. If the client wants, he can ask for additional services. But it’s not like that.

I can offer a person a loan at 20% per annum, 40%, 50% and at 75%. I do not have any criteria for whom to offer a high percentage, to whom a low one. Only depending on who and what I can breed. Otherwise, all loan conditions are the same.

And then a person comes to the store, he is just looking around, and the loan officer already sees him and estimates him at 20, 30 or 70%.

All our loan products have interesting names too. For example, "1% per month", on this loan a person pays 24% per year. It defies the rules of mathematics - I thought.

On a loan with the name "2% per month", a person pays 40% per annum.

But clients themselves very rarely count something. The lender says to them: "The cost of the loan is only 1% per month," and they leave happy. They pay regularly and do not notice how much extra money they give to the bank.

About suckers

If a person is unkempt, poorly dressed, does not whip either in technology or in loans, asks stupid questions, he can be given a higher percentage. This is a typical goof. If a person is looking for something cheaper, it is easier to convince him to buy something more expensive, but on credit, playing on vanity: "You will pay 2 thousand rubles a month, but you will have a very large plasma!" Here the sellers are connected, you work in tandem - he praises the product, you praise the loan.

With those who are confident in themselves, know what he needs, he confidently says: “I have this and this,” - with such you need to be careful.

Lokhov is the absolute majority, out of a hundred people whom you have drawn up, one or two will carefully read the loan agreement.

I have been working not so long ago, and I had only one unpleasant experience with clients - husband and wife. We discussed everything with them, signed everything, they were already going to the cashier to pick up the goods, but for some reason my wife decided to multiply the amount of their monthly payment by 24 months (they took out a loan for two years). She counted and how she will start screaming at the whole store! (The overpayment was really quite serious.) The cashiers hid, the store director himself came to figure out what was the matter. I sat there sweating, red: this was one of my first clients, and I did not know how to calm this woman down.

The husband was poking his finger in his palm and only muttered to his wife: "Come on, not so much, what difference does it make, what an overpayment, but they left with the goods!" But I came across adequate colleagues from a competing bank. They began to tell her: “Don't worry, if you pay off the loan earlier, the overpayment will be less. Go to the bank, they will count everything for you. " They began, in general, to hang noodles on the ears. And it worked. Then I followed up - they paid steadily.

About tricks

For example, we do not put a list of monthly payments in the contract for a person, which shows how much he will eventually pay. We are focusing on a monthly payment, which is usually quite small, even if the loan is very expensive. To say “every month you will pay 2 thousand rubles” is always better than “the whole phone will cost you 25 thousand rubles”.

Naturally, if a person buys some very expensive TV, no one will give him 75%: the amount turns out to be a decent one, everyone will feel that something was wrong.

Some creditors first calculate the payment amount to the client at one rate, and then insolently, when applying for a loan, set a higher interest rate in the hope that a person will not read the agreement - often such an outright deception rolls over.

We also make money on insurance. There are three types of them: life insurance (if you die or get a disability, the bank will pay the loan for you), job loss insurance (you will not pay the loan if you lose your job) and product insurance (you will not pay if the product stops working). All of these insurances have very tricky conditions, for example, job loss insurance is valid only if you are laid off or the company has declared itself bankrupt. That you did not damage the goods yourself, you still have to prove, and so on.

All types of insurance are, of course, voluntary, but we, without asking, include them in the contract. And if a client is surprised why we took out insurance for him, we say that the bank has already approved the loan with the insurance included, and if he wants to refuse, he will have to send a request to the bank again and the loan may not be agreed upon. This is, of course, a lie. But any insurance taken out doubles my bonus, so I have to lie.

About mutual responsibility

Not only your salary depends on the indicators that you give out per month. The point of sale should make conditionally 3 million rubles per month. If we don’t earn that much, then we will not receive additional bonuses, and our boss will not receive a bonus.

Of course, we understand that we are not doing a very good job. We constantly joke among ourselves that all loan officers will go to hell (although there we will arrange loans for all the devils). Yes, we breed people. But we all reassure ourselves that people are to blame for their own stupidity.

And also the fact that we have to do it. We are assigned tasks with which we must cope, no matter how. If you have to cheat, cheat. Why do we submit to such demands? This is our job, we have no other one yet.

And the people who work for us are different. There is, for example, a Muslim girl from a very religious family. She says that in life and at work she is two different people. I don’t know what she is like in life, but among loan officers she is the most bitchy in our country.

About conscience

I've heard stories of people getting trapped in debt and even committing suicide, but this has never happened to my clients. At least none of the clients suddenly disappeared. I know this because if they don’t pay the loan, I need to call them and find out what’s the matter.

I understand that someday this may happen, I am a little afraid of talking about hell. I go to a Protestant church and my pastor keeps telling me that it’s time to change jobs.

Conscience stopped me only once. I already wrote out a loan at the highest interest rate with two insurances, the client did not notice anything and agreed to everything. But at the last moment I stopped and began to score everything again - I removed additional services, and said to the client: “Oh, the bank unexpectedly offered you better conditions, you will overpay less.” The fact is that the client was a pretty girl and I didn't want to ruin her too much.

I also arrange normal conditions for grumpy clients, I'm just afraid of them, I don't want them to suddenly start yelling at me.

I also remember a case for which I am ashamed to this day, I slept badly even at night. The guy came for an iPhone 4 for his girlfriend. I got him a loan at 45% per annum with two insurances, for a year he will pay the bank 24 thousand rubles, while the price of the phone is 15 thousand. The client nevertheless left satisfied, having heard only the amount of the monthly payment of 2,500 rubles. When he left, I looked at the contract again and saw that I had sold it all to him on his own birthday.

About clients

The income of our clients usually does not exceed 25-30 thousand rubles, the bank does not like people with high salaries, they are often denied a loan: why do they take money from the bank for a TV set with a salary of 80 thousand rubles?

Once my colleague took a loan from a church father - for TV. She asks him about the salary, he says that he does not have it.

- And what do you live on?

- For donations.

- How much a month?

- Well, 60 thousand comes out.

They diluted it very well. By the highest percentage.

By the way, you have to deceive not only clients, but also your bank. For example, sometimes we deliberately overestimate the salary level of a person who asks for a loan so that the bank will definitely approve it.

Although if my client suddenly stops paying on the loan, it will also affect my salary. And if the percentage of non-payers is high enough, then I will simply be kicked out of my job.

We have instructions on who does not need to give credit, this is called "low social status" - people are intoxicated or intoxicated or if a person comes with someone who stands over him and says "write this here, and here it is" … Then we put a certain tick in the program, this person is automatically rejected, and he will never be able to take a loan from our bank.

But we ourselves can be deceived, we do not ask for any supporting documents, only a passport. Therefore, if a person says that he earns 50 thousand rubles, we can only believe.

Fraudsters we pass under the code name "deer". I have heard that creditors themselves are involved in fraudulent schemes, that they issue loans using fake passports. But I myself have never done this. But I heard about a man who earned 700 thousand by selling personal information of his clients: address, phone number, when and how much he took on credit.

Despite the fact that we sell loans to the right and to the left at the most extortionate interest rates, the percentage of default is very small, people are mostly disciplined. They pay regularly.